Job Openings >> Customer Service Representative IV
Customer Service Representative IV
Title:Customer Service Representative IV
Company:Great Hill Solutions
Security Level:Public Trust

About Company:

Great Hill Solutions is part of the Seneca Nation Group (SNG) family of companies, which is focused on providing innovative solutions and exceptional services to the federal government. The SNG companies are Tribally-owned Native American businesses that leverage the SBA 8(a) Business Development Program, Hubzone certifications and other small business contracting advantages to deliver positive results for our federal government customers.


The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Job Description:

Great Hill Solutions is looking to hire an experienced Case Manager ready to support a dynamic cutting edge program.  This will be a 2nd Shift position. The Case Manager is responsible for providing outreach services to American and Afghan citizens in Afghanistan who qualify to travel to the United States and or to alternative countries. The successful representative will address issues/correspondence with high levels of confidentiality while maintaining information security during all stages of the outreach process. The ideal candidate for this role must be comfortable working in a collaborative team environment and possess outstanding communication, organization, and critical thinking skills. 

Responsibilities include but not limited to:

  • Enter critical confidential information into the Contact Management System Database.
  • Vet the status of security and medical applications to determine safe transport.
  • Perform data entry reconciliations to ensure accuracy of the information in CMS.
  • Deliver emergency instructions as necessary to American or Afghan citizens to reach safe haven or designated locations.
  • Ability to use multiple forms of communications, such as phone, multi-modal communications, text, email, WhatsApp, and other internet phone applications.



  • 2-3 years of call center/case management experience.
  • Excellent verbal and written communication skills.
  • Exceptional interpersonal and conflict resolution skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills
  • Ability to act with integrity, professionalism, and a high level of confidentiality.
  • US or Afghan Citizen
  • Language fluency in English, Farsi, Dari, and or Pashto. *Note: If bilingual, and English is a second language, a certification of English Proficiency is required.
  • Must be able to read, write, and speak Dari or Pashto.


Diversity, Equity & Inclusion Statement:

The Seneca Nation Group (SNG) family of companies is committed to building an inclusive work environment that encourages, supports, and celebrates the diversity of our employees.  We recognize that an inclusive corporate culture improves how we support our customers and also improves the collective impact we can make in our communities.


Equal Opportunity Statement:

Seneca Nation Group (SNG) provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.


COVID-19 Workplace Safety Policy:

SNG has implemented a COVID-19 Workplace Safety policy to comply with recently implemented U.S. government requirements. Our COVID-19 Workplace Safety policy requires all employees to be fully vaccinated or receive an accommodation under the policy by the deadline defined in the requirements. Consistent with available guidance, SNG recognizes accommodations to the COVID vaccine requirements for sincerely-held religious beliefs or medical reasons, including because the individual is pregnant or attempting to become pregnant. All accommodation requests must be submitted to the SNG Human Resources department. SNG will continue to monitor the guidance and update this policy as appropriate.

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